Clay and Create Clay and Create polymer clay artist

Term’s & Condition’s

SAFETY
All my items are handmade with Polymer clay and mixed media, therefore making them fragile. Whilst I try my upmost to make sure my items are safe, they ARE NOT A TOY, so supervision around children should be taken. Please do not leave young children unattended at anytime with my product. By buying from me at Clay and Create, you agree to be responsible for the safety of your child. I therefore cannot be held responsible for accidents arising from the use of my products. You therefore agree to supervise your child at all times and agree that Clay and Create  accepts no liability for use, misuse or lack of supervision whilst using my products. ThankYou

Terms of sale
Through using my website indicates your acceptance to the above safety terms and the following Terms and Conditions. If you should have any questions regarding my Terms and Conditions then please email me at: kelly@clayandcreate.com

My Products
All of my products are handmade solely by me and love. Therefore each individual product may differ slightly. Whilst I try to endeavour that your purchase is correct, colour, size, weight and style may vary. They are all handmade making them all unique.I reserve the right to amend my product prices and update product information at any given time without prior notice.

Payment Methods
I currently accept payments via PayPal only. 

Delivery Information
Most of my items are made to order so turn around times may vary. Whilst I aim to dispatch within one week of final payment, please allow 14 working days due to influx of orders. All orders are made in order of payment date. Custom Orders and any other specific requests shall require longer. If you have a specific date you need an item made by please contact me via email. If for whatever reason there will be a delay in processing your order I shall contact you via email. I dispatch orders worth £20 and under via either Royal Mail 1st or 2nd Class Large Letter (Dependant on what is selected at checkout)orders over £20 will need to dispatched via Royal Mail 1st or 2nd class signed for. This option MUST be selected at checkout if your final balance is £20+ otherwise delay in dispatching will be inevitable wilst postage costs are corrected. Royal Mail 1st Class is expected within 1-3 working days, Royal Mail 2nd Class is expected within 3-5 working days. If you require your order to go to a specific address then please let me know otherwise they will be sent out to the PayPal address. 

Privacy policy
I do not distribute, sell or rent your name or personal information to any third party and your personal information shall not be divulged to anyone outside of Clay and Create, unless required by law or legal process. I do not store or retain any financial details, these transactions are carried out via PayPal when you checkout and therefore should you have any queries regarding privacy policies of payment then please do contact PayPal.

Returns and Refunds
In the event you are not satisfied with your order, please contact me ASAP stating your reason(s). If a refund is required, this shall be issued to the orginal payment method upon receipt of the returned goods in their original unused packaging. Any broken items unless otherwise notified with photographic evidence will be deducted from your refund. I will not cover or refund any postage costs, this must be covered by yourself the customer. In the event that your order is broken in transit then of course without doubt I shall rectify the issue ASAP, please notify me Asap and send me photographic proof. You have 14 days in which to notify me of any discrepancies. 

DISCLAIMER
By purchasing from Clay and Create you certify and agree that you agree to all of the above AND that you are authorised to make payment for your purchase from Clay and Create. I accept no liability whatsoever for purchases contrary to the above agreement.

Questions?
If you have any questions, comments, or suggestions about my products, policies, postage, terms at Clay and Create then please do contact me via my contact page or email address.